For years I have been saying that I think trust is the single most important thing for an organization to get right. Without trust, communication suffers, decisions are met with skepticism and execution of organization strategy suffers. But is trust a black and white issue? Do you either have it or not? Are there levels of trust we share with others? I think our tendency is to talk about trust as a black and white issue as in “I don’t trust that guy!” or “I would trust him with my life!” But I think the reality is deeper than that. I think there are shades of gray to trust. Think of some of the ways we might describe the trust in a relationship: “I wouldn’t trust him as far as I could throw him” or “I’m just telling you, watch your back around her” or “For your own piece of mind, I would just double-check his work.” Before I lose your interest, and worse yet your trust in me, let me explain why I am rambling on here about trust. The lesson I think, is in understanding where the basis for trust or distrust is coming from. Trust can be rebuilt, and the key to doing so is in understanding its sources and defining steps to take trust to the next level.
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Feb
02